I cannot see my products or my collections from Shopify

To sync your Shopify collections and see your products, you need to make sure that your products AND collections are available in the Livescale Sales Channel in the Shopify Admin Panel.

*Important note: Only 1 collection can be synched within a Live Event.*

Product Availability

In the Product tab, click on the product page > Check Product Availability > Check the Livescale box (Make sure your Products are set available within the Livescale Sales Channel)

Collection Availability

In the Collection tab, click on the collection page > Check Collection Availability > Check Livescale box ((Make sure your Collection (s) are set available within the Livescale Sales Channel)