Troubleshooting

Issues with Video

• How can I fix video cuts and glitches during a live event?
• How can I optimize my device's battery life?
• What should I do if I have a firewall or VPN?

Issues with Shopify

• How can I sell products that have sold out?
• How can international clients buy during the live?
• How do I connect my Shopify account to Livescale?
• I cannot see my products or my collections
• Why won't my custom shipping rules work?

Issues with Console

• I cannot use a specific event ID for my URL
• Why won't my banner image upload?

Issues with Web-App

• My favicon is not updating after changing it