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  1. Livescale
  2. Troubleshooting

Troubleshooting

Issues with console, video, 3rd-party integration, etc.

Issues with Video

  • How can I fix video cuts and glitches during a live event?
  • How can I optimize my device's battery life?
  • What should I do if I have a firewall or VPN?

Issues with Shopify

  • How can I sell products that have sold out?
  • How can international clients buy during the live?
  • How do I connect my Shopify account to Livescale?
  • I cannot see my products or my collections
  • Why won't my custom shipping rules work?

Issues with Console

  • I cannot use a specific event ID for my URL
  • Why won't my banner image upload?

Issues with Web-App

  • My favicon is not updating after changing it
Livescale