Help with Console

Questions About Creating and Editing an Event

• How can I create an event?
• How can I list my products in a certain order?
• How can I preview my product catalog?
• How many products can I list?
• I want to cancel an event
• I want to edit an existing event

Questions About Going Live

• How do I go live after creating my event?
• How can I ensure that my video won't lag?
• How can I test my live shopping event?
• How can I test my Wi-Fi upload speed?
• How do I share my event link?
• What is the difference between Practice Mode and Live Mode?

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Questions About Moderating an Event

• How do I ban a user?
• How do I delete a viewer's message?
• How do I delete my message as a moderator?
• How do I edit my message as a moderator?
• I want to remove a comment or ban a user
• What is the Chat Moderator module?

Questions About Analytics

• How can I view my analytics?
• What are the Real-Time KPIs?
• What is the Analytics page?
• Why is there a discrepancy in my analytics?

Engagement Features

• How many answers can I have on a Poll?
• What are the available engagement features?
• What is the maximum length of a Pinned Message?
• What is the Notify Winner feature?
• What is the Product Highlighter?