Note: This article contains information related to the old Livescale experience, which has been deprecated, and it may no longer be applicable.
You can download a recording of your live shopping event after each event is complete. Share this recorded content with your community or repurpose it for any other use.
To get your recording, log in to your account, go to Analytics > Control Room > Download Recording.
Note:
- The "download recording" feature is not available for test events.
- The recording is only available for 7 days for Starter and Pro plans.
- Only the video portion of your event will be recorded. This does not include the chat nor the overlays on the video.
- It is not possible to purchase after an event is over.
The recording of your event should appear approximately 30 min after the end of your event. If it does not, please reach out to our Support Team at support@livescale.tv and a member of our team will be able to retrieve your recording.