What is the difference between Organization, Store and Event?

The new Livescale Dashboard is structurally organized into 3 different levels to accommodate teams of all sizes. Each level has its own functions, settings, and analytics.

Note: This article contains information related to the new Livescale experience and may not be applicable to the old experience.  


Upon login, the home page lands on your Organization, the first level of your workspace. If you are part of more than one Organization, you will be prompted to choose which one you would like to log into. From here, you can select your Store, the second level. Then, each Store has its own set of Events, the third level.

Each level also has its own set of analytics for you to get more granular with your data, as well as settings.  


Navigate through the different pages of the Dashboard by using the breadcrumbs and tabs. They are all clickable!   



Can I be part of multiple Organizations?

Yes. You can be part of multiple organizations, and have access to all the Stores within each one.


Can I have more than one Store?

Yes. If you are managing more than one currency, or if you are an administrator needing visibility into multiple workspaces, please speak to the Customer Experience Team to set up different Stores within your Organization.


Can I have access to a Store, but not an Organization?

No. With the new structure of the Dashboard, you must be part of at least one Organization and at least one Store.