Why is there a discrepancy in my analytics?

Note: This article contains information related to the old Livescale experience, which has been deprecated, and it may no longer be applicable.


Analytics reports on Livescale can have a few discrepancies due to a number of factors that can make reaching an accurate number difficult. Here are a few examples:

  • Some visitors might not allow cookies or JavaScript.
  • Customers can use browser extensions to block trackers from tracking their sessions and purchases.
  • Discrepancies might be introduced because of different reporting time zones.
  • One user may have logged on multiple browser windows or devices.
  • The use of a VPN by a user can falsify their location.