What are the Real-Time KPIs during my event?

Note: This article contains information related to the old Livescale experience, which has been deprecated, and it may no longer be applicable.


  • Total number of concurrent unique viewers.

    • A unique viewer is a viewer who has initiated at least one session during the live.

    • If they close the browser and revisit the live more than once, that person counts as one unique viewer if they use the same browser.


  • Number of likes clicked on your live shopping event.
  • This is symbolized by the heart icon in the bottom right corner of your video.

Product Views

  • Number of times any of your products received a click.


  • Number of orders placed during your live shopping event.


  • Number of sales in monetary value generated during your live shopping event.

Note: The Orders and Sales values are only collected in the integrated checkout solution.