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Livescale Support

Live Shopping

Live Shopping

Everything you need to know about Live Shopping on the new Dashboard — including event creation, product catalog management, analytics, and more!

Organizations & Stores

What is the difference between Organization, Store and Event?

What are the different settings at the Organization, Store and Event level?

How do I invite a member to join my Organization or Store?

How do I upload my brand logo and customer support email?

How do I add legal links to my events?

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Products & Catalogs

How do I create a product catalog for my event?

What are the recommended specs for my product images?

Event Creation & Edition

How do I create or schedule an event?

How do I create a test event?

How do I edit the details of my scheduled event?

How do I edit the details of my event after it’s over?

How do I assign a product catalog to my event?

What are the different viewer count options?

How do I edit the event sharing and add-to-calendar links?

How do I change the CTA on the product page?

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Control Room & Live Room

How do I preview my event?

Where can I see the product catalog in the live room?

What is the Streaming Panel and the Interaction Panel?

How do I connect the video from my streaming app?

What are the supported aspect ratios for streaming?

How do I hide a product from my catalog during my event?

What is the announcement feature?

What languages is the Live Room available in?

Where do I see real time analytics during my event?

Which countries can users join an event from?

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Checkout

How do I customize my event's checkout redirection options?

Replay & Embed Experience

How do I embed my live shopping event on my Shopify store?

How do I embed my live shopping event on my store?

How do I start a replay of my live event?

Analytics

What are the different metrics in the analytics?

How do I track the traffic sources to my event?