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Livescale Support

Video & Production

Video & Production

Testing, Video Preview, Streaming Softwares, Recording

Testing & Video Preview

How can I test my live shopping event?

What is the Video Preview module?

What are the available aspect ratios that can be used with Livescale?

Why is there a time delay between my live video production and the final video in the live room experience?

Can I stream two different events at the same time from a single workspace?

What browser does the video player not work on?

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Network

What do I do if my video is frozen?

How do I achieve good video quality?

What kind of internet connection do I need to stream my event?

How can I test my Wi-Fi upload speed?

What should I do if I have a firewall or VPN?

What happens to viewer's streaming quality in slow internet speed areas?

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Streaming Apps

Why do I need to use a streaming tool with Livescale?

What streaming apps can I use?

Where do I find my RTMP credentials?

How do I stream to Livescale using Larix?

How can I add an image overlay using Larix?

How do I stream to Livescale using StreamYard?

How do I broadcast my event to my social media platforms?

How do I broadcast my event to my social media platforms using StreamYard?

How do I stream to Livescale using OBS Project (Open Broadcaster Software)?

How do I stream to Livescale using Zoom?

Why can't I see any video after connecting my streaming app?

How do I stream to two destinations simultaneously?

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Recording Download

How can I download a recording of my Live Shopping event?

Can I download my recording with the chat on the screen?