Livescale Support
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Livescale Console (Deprecated)
Live Shopping
Organizations & Stores
Products & Catalogs
Event Creation & Edition
Control Room & Live Room
Checkout
Replay & Embed Experience
Analytics
Video & Production
Testing & Video Preview
Network
Streaming Apps
Livescale Console (Deprecated)
Account Login & Settings
User Permissions
Billing
Privacy & Consent
Integrations
Event Creation & Edition
Event Embedding
Testing & Video Preview
Streaming Apps
Recording
Products & Checkout
Community Management
Analytics
Back to home
Livescale Support
Livescale Console (Deprecated)
Live Shopping
Organizations & Stores
Products & Catalogs
Event Creation & Edition
Control Room & Live Room
Checkout
Replay & Embed Experience
Analytics
Video & Production
Testing & Video Preview
Network
Streaming Apps
Livescale Console (Deprecated)
Account Login & Settings
User Permissions
Billing
Privacy & Consent
Integrations
Event Creation & Edition
Event Embedding
Testing & Video Preview
Streaming Apps
Recording
Products & Checkout
Community Management
Analytics
Livescale Console (Deprecated)
All information related to the old Livescale experience, which is now deprecated. The end of service is scheduled for March 31, 2024.
Account Login & Settings
How can I log in to the Livescale Console?
What do I do if I forgot my password?
How do I change my login email address?
How can I specify my customer support email?
User Permissions
How can I add or remove a user from my account?
What are the different user roles?
Billing
Where can I access my invoice & billing details?
How do I change my billing information?
Where can I find the number of hours left in my viewership package?
How do I cancel my subscription?
Privacy & Consent
How can I put Terms & Conditions and Privacy Policy on my event page?
Integrations
How can I connect Google Analytics and Facebook Pixel to my Livescale account?
Event Creation & Edition
How can I create an event?
What is the difference between a Test Event and Live Event?
Can I create a private event?
Why can't I use a specific event ID for my URL?
Why won't my event banner image upload?
How do I go live after creating my event?
How do I edit or cancel my event?
How can I hide or show the viewer count?
How do I share my event's link?
How can I hide or show the share button?
See more
Event Embedding
How do I embed my live shopping event on my website?
How do I remove the embed code from my Shopify store?
Testing & Video Preview
How can I test my live shopping event?
What is the Video Preview module?
What are the available aspect ratios that can be used with Livescale?
Streaming Apps
How do I broadcast my event to my social media platforms?
How do I broadcast my event to my social media platforms using StreamYard?
Recording
How can I download a recording of my Live Shopping event?
Can I download my recording with the chat on the screen?
Products & Checkout
What is the Product Highlighter?
How do I import my products with the redirected checkout solution?
How can I synchronize my products and collections from Shopify?
How can I preview my product catalog?
How many products can I list in my carousel?
Can I change or update the products during my live event?
How can I list my products in a certain order?
What is the difference between integrated and redirected checkout?
Can I add different methods of payment at the checkout?
How do I create a discount code on Shopify?
Can I have more than one currency in my event?
How are the taxes and shipping methods set?
What if I'm using Avalara Sales Tax?
Can international clients make purchases during my live event?
See more
Community Management
What are the available engagement features?
What is the Chat Moderator module?
How do I delete my message as a moderator?
How do I delete a viewer's message or ban a user?
Why can't I see all the comments during an event?
Where is the code of conduct?
See more
Analytics
Why is there a discrepancy in my analytics?
What are the Real-Time KPIs during my event?
What are the metrics in my analytics?
How can I view my analytics?
